Online Counselling & E-Therapy

Benefits of Online Counselling

Online counselling through secure video is a growing way that therapy is offered. It allows you to log in from wherever you feel most comfortable and secure. If you are new to counselling, meeting online can be a positive first step to ease into the experience. Online counselling is a safe option to consider during the current pandemic.

 

We offer three types: video, telephone and E-Therapy via secure message.

How to Book a Session

New and returning patients that live in Ontario can book through the online client portal  or by contacting the main office. When booking, select wither telephone or online video counselling.

How Video Therapy Works

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New and returning clients can book an online session through the online booking system within the practice's client portal or by contacting the main office. Returning clients may also contact their therapist directly.

 

New clients who book a session online will receive a confirmation email from their therapist or office manager within 24 hours of booking.

 

If you book your session online on a weekend or a holiday, you may receive a confirmation email the next business day.

 

At the time of your appointment, you will log in to the secure, client portal to access your video session. You will require a username and password to log in. If you are new to online counselling at our practice, your therapist will provide you with your username and password prior to your appointment. 

If you have used our online booking system in the past, please note that the video sessions are hosted in the same client portal that hosts our online booking system.

After you log in to the client portal for your session, you will see your appointment listed on the left-hand side, under the heading 'sessions.' Click 'join.'

You can access the video session 30 minutes prior to your session start time.

When you enter the session, type in your display name and click 'begin.' Check your audio and video settings, then click 'accept.'

Then, your therapist will join you at your session time. 

If you have issues connecting, reach out to your therapist via email, text or phone. You can also call or text the practice main office at (226) 349-7937 or email office@healthcounselling.ca.

Our online sessions take place via the Owl Practice customer management system. Owl's video session feature is a legally-compliant, secure system that meets government and psychological service standards. 

How Telephone Counselling Works

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New and returning clients can book an online session through the online booking system within the practice's client portal or by contacting us

Upon booking, you provide us with your name and phone number.

 

New clients who book a session online will receive a confirmation email from their therapist or office manager within 24 hours of booking.

 

If you book your phone counselling session online on a weekend or a holiday, you may receive a confirmation email the next business day.

 

At the time of your appointment, we recommend that you set yourself up in a comfortable and soothing space!

Then, your therapist will call you at your session time. 

If you have issues connecting with your therapist at your appointment time, reach out to your therapist or call or text the practice main office at (226) 349-7937 or email office@healthcounselling.ca.

How E-Therapy via Email and Secure Messaging Works

The best way for new and returning clients to register is via the Get Started With E-Therapy via Messaging/Email Form, below. 

 

If your prefer, you can also contact us to get started or book a free 15-minute consultation via the online booking system to learn more.

After you submit your form or contact us, your therapist or office manager will reach out within 24 hours to conduct an assessment and make sure you're set up with the right therapist for you.

If you register on a weekend or a holiday, you may receive a confirmation email the next business day.

Prior to commencing, your therapist will provide you with an electronic consent form and payment agreement form for you to review and electronically submit back. Then, there are a couple of preferences for us to sort out!

There are two types of E-Therapy plans. Your account can be set up on either as-you-go basis, or, by subscription. As-you-go fees are as low as $30. A one-month subscription is $400.

As-you-go E-Therapy means that you are billed per-message and therapist response. Subscriptions are billed monthly, starting at any point in the month.

Once we know your preferences, we will provide you with the link to an easy, secure messaging tool. Then, you can message as you wish.

If you have more questions, check out our E-Therapy Q&A below, or book a free 15-minute consultation.

Get Started with E-Therapy via Messaging & Email
When Would You Like to Start?
Which Therapist Would You Like to Work With?
What Would You Like to Start With?

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E-Therapy Q&A

 

How does as-you-go E-Therapy billing work? 

Your therapist keeps track of the amount of time spent reading your message, preparing and responding. If you're ever in doubt, you can always ask your therapist to essentially provide a ballpark figure, or you can provide your therapist with a budget for a particular message.

How much does it cost?

The rates depend on use and can vary from as low as $30 to $400.

 

A brief message that requires the therapist 15 minutes or less to read and respond may be approximately $30. A longer message that requires the therapist 30 mins to read and respond may be approximately $75 and so on. Monthly subscriptions allow you to message as often as you wish. The monthly rate is $400.

 

What platform do you use? 

Messaging and emailing take place through our client management software, a legally compliant and secure system for therapists called Owl Practice - Practice Management Software.

When can I send and receive messages?

You can send messages any time of day, whenever you wish. Your therapist will either message you back at an agreed-to time (synchronistic) or at varied times (a-synchronistic). You and your therapist can agree which method is best.

How long does it take to receive a reply?

If you have a timely issue, you can contact your therapist to secure a time for your therapist to review and respond to your message.

Otherwise, you can expect to receive a reply within 24-48 hours, Monday to Friday. The frequency also depends on the complexity and length of your messages.

How much can I write in a message?

You can write as much or as little as you'd like. A helpful guideline may be the length of a typical email to a friend. 

 
 
 
 
 
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