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IN-PERSON AND ONLINE THERAPY SERVICES

Health Counselling is a modern private practice. Everyone is welcome here. We offer health-focused, trauma informed counselling and psychotherapy. 

BENEFITS OF ONLINE COUNSELLING

Online counselling through secure video is a growing way that therapy is offered. It allows you to log in from wherever you feel most comfortable and secure. If you are new to counselling, meeting online can be a positive first step to ease into the experience. Online counselling is a safe option to consider during the current pandemic.

 

We offer three types: video, telephone and E-Therapy via secure message.

How to Book a Session

New and returning patients that live in Ontario can book through the online client portal  or by contacting the main office. When booking, select wither telephone or online video counselling.

 

HOW DOES VIDEO THERAPY WORK?

BOOK ONLINE

New and returning clients can book an online session through the online booking system within the practice's client portal or by contacting the main office. Returning clients may also contact their therapist directly.

 

New clients who book a session online will receive a confirmation email from their therapist or office manager within 24 hours of booking.

If you book your session online on a weekend or a holiday, you may receive a confirmation email the next business day.

LOG INTO PORTAL

At the time of your appointment, you will log in to the secure, client portal to access your video session. You will require a username and password to log in. If you are new to online counselling at our practice, your therapist will provide you with your username and password prior to your appointment. 

If you have used our online booking system in the past, please note that the video sessions are hosted in the same client portal that hosts our online booking system.

After you log in to the client portal for your session, you will see your appointment listed on the left-hand side, under the heading 'sessions.' Click 'join.'

HAVE SESSION

You can access the video session 30 minutes prior to your session start time.

When you enter the session, type in your display name and click 'begin.' Check your audio and video settings, then click 'accept.' Then, your therapist will join you at your session time. 

If you have issues connecting, reach out to your therapist via email, text or phone. You can also call or text the practice main office at (226) 349-7937 or email office@healthcounselling.ca.

Our online sessions take place via the Owl Practice customer management system. Owl's video session feature is a legally-compliant, secure system that meets government and psychological service standards. 

HOW DOES PHONE THERAPY WORK?

BOOK ONLINE

New and returning clients can book an online session through the online booking system within the practice's client portal or by contacting us

Upon booking, you provide us with your name and phone number.

 

New clients who book a session online will receive a confirmation email from their therapist or office manager within 24 hours of booking.

If you book your phone counselling session online on a weekend or a holiday, you may receive a confirmation email the next business day.

GET COMFORTABLE

At the time of your appointment, we recommend that you set yourself up in a comfortable and soothing space!

Then, your therapist will call you at your session time. 

If you have issues connecting with your therapist at your appointment time, reach out to your therapist or call or text the practice main office at (226) 349-7937 or email office@healthcounselling.ca.

 

LOOKING TO LEARN MORE ABOUT E-THERAPY AND HOW IT WORKS? KEEP SCROLLING.

FAQ ABOUT E-THERAPY 

HOW DOES SMS THERAPY BILLING WORK?

You can purchase a monthly subscription via our online shop. A credit card is required. Your subscription is automatically renewed at the end of your subscription cycle.   

HOW MUCH DOES
E-THERAPY via SMS COST?

A monthly subscription is $419 plus HST. Your first month is pro-rated, base on when you start your first subscription. This includes as much SMS messages to your therapist as you'd like, as well as, two 25-min sessions in-person or remotely.

 

WHAT PLATFORM IS IT ON?

We use a secure, HIPPA compliant app that's meant for health professionals. 

WHEN CAN I SEND & RECEIVE MESSAGES?

You can send messages any time of day, whenever you wish. Your therapist will either message you back at an agreed-to time (synchronistic) or at varied times (a-synchronistic). You and your therapist can agree which method is best.

HOW LONG DOES IT
TAKE TO GET A REPLY?

If you have a timely or urgent message, you can contact your therapist to secure a time for your therapist to review and respond to your message.

Otherwise, you can expect to receive a reply within a few hours and at the latest, by the end of the business day, Monday to Friday. The frequency may also depend on the complexity and length of your messages.

HOW MUCH CAN I WRITE IN A MESSAGE?

You can write as much or as little as you'd like. A helpful guideline may be to consider how much you would message back and forth with a family member. 

 

HOW DOES E-THERAPY WORK VIA EMAIL & SMS?

The best way for new and returning clients to register is via the Get Started With E-Therapy via Messaging/Email Form, below, or contact the main office

 

If your prefer, you can also contact us to get started or ask any question you may have.

After you submit your form or contact us, your therapist or office manager will reach out within a business day hours to conduct an assessment and make sure you're set up properly and to make sure SMS Therapy is right for you.

You'll purchase a subscription in our products page.

Prior to commencing, your therapist will provide you with an electronic consent form and payment agreement form for you to review and electronically submit back. Then, there are a couple of preferences for us to sort out!

A one-month subscription is $419. 

 Subscriptions are billed monthly.

Once we know your preferences, we will provide you with the link to an easy, secure messaging app. Then, you can message as much as you wish.

If you have more questions, check out our E-Therapy Q&A below, or book a free 15-minute consultation.

 
 
Get Started with E-Therapy via Messaging & Email
When Would You Like to Start?
Which Therapist Would You Like to Work With?
What Would You Like to Start With?

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